Last update: June 12, 2025
Lushai Technologies & Consulting Pvt. Ltd. ("LushaiTech," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the LushAIChat mobile application and related services (the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this policy.
1. Information We Collect
1.1. Information You Provide
When you register or use the Service, we may collect:
- First name and last name
- Phone number
- Email address
- Profile photo
- Date of birth
- Gender
- Address
- Occupation
- Chat prompts, conversations, and other content you submit through the Service
1.2. Automatically Collected Information
We may automatically collect certain information when you use the Service, including device information, IP address, browser type, usage data, and cookies or similar technologies, in accordance with applicable law.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your account and subscription
- Respond to your requests and support needs
- Improve and train our AI models (as further described in our Terms of Service), in accordance with applicable law and your choices
- Send you service-related communications and updates
- Comply with legal obligations and enforce our Terms of Service
- Protect the security and integrity of the Service
3. Sharing and Disclosure
We may share your information with service providers who assist us in operating the Service (e.g., hosting, analytics, payment processing), in accordance with contracts that require them to protect your data. We may also disclose information where required by law, to protect our rights or the safety of users, or with your consent. We do not sell your personal information to third parties.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service and to comply with legal obligations. If you request account deletion, we will delete or anonymize your personal data in accordance with our account deletion process and applicable data protection laws (including Google Play Store and Apple App Store policies). Some data may be retained for a limited period where required by law or for legitimate business purposes.
5. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to data portability. You may request to delete your account at any time through the settings in the LushAIChat application or by contacting us at INFO@LUSHAITECH.COM. We will process your request in accordance with applicable law.
7. Children's Privacy
The Service is not intended for users under 13. If you are between 13 and 18 (or the age of legal majority in your jurisdiction), you should use the Service only with your parent or guardian's permission. We do not knowingly collect personal information from children under 13; if we become aware of such collection, we will take steps to delete it.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers are subject to appropriate safeguards in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be available within the Service and on our website. If we make material changes, we will notify you (e.g., via the Service or the email associated with your account). Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Lushai Technologies & Consulting Pvt. Ltd.
Email: INFO@LUSHAITECH.COM